Shipping & Returns
Hours: Mon-Fri 8:30 - 4:00 EST. Closed all major Holidays.
Ordering: All orders should be placed online. If there is a question about a part, using the contact form, you can email us using the part number and a specific question about the part. We will respond as quickly as possible.
BACKORDERS:
We do not track backorders. If something is out of stock, we ask that our customers re-order at a later date.
TERMS:
All sales are made through the website at time of checkout. Open account and COD are not available.
DROP SHIPPING:
Drop ship service is available. Please adjust the shipping address during checkout.
Customer Pickup: Curbside pickup is available. Place your order online and give us 2 hours for processing. Drive to 8070 White Ave, Spartanburg, SC 29303, Get out your order number, and call 864-595-9930. We will bring your order out to you. Sorry, we do not have counter sales, and we do not match parts.
SHIPPING:
We ship via USPS and UPS. All expedited orders must be received by 1pm EST in order to receive same day shipment. Orders taking advantage of our free freight program must be comprised of in stock inventory. Free freight does not apply to oversized or overweight packages. Some exceptions apply.
RETURN POLICY:
All returns must be approved by Get 2 It Sales, LLC and require a return authorization number. No returns on electrical parts or Carburetors that have had gas in them. unless Get 2 It Sales, LLC makes a shipping error. In order for parts to be considered for credit they must:
1) Be in new and unused condition in the original box or packaging.
2) Be sent back within 20 days of the invoice date.
3) Have a copy of the original invoice with the part.
A 20% restocking fee will be charged for all returns.
Get 2 It Sales, LLC will not pick up any part, pay freight, or credit freight for any part that matches the description in the parts manual. There are many engine variations. If you are uncertain about fitment, check the measurements in our catalog and on our website to confirm. There are many variations of Taiwanese and Chinese engines. We make every effort to clearly mark each part and catalog it correctly. Please be sure to measure the part before you order. We do not guarantee fitment to your specific application. We can only guarantee that the part we send to you will match our current parts manual or website. Please double check before you order.
No returns for parts ordered by description.
SHIPPING ERRORS:
1) Get 2 It Sales, LLC must be notified of missing items within 5 days of delivery, or the discrepancy will not be considered for credit.
2) If Get 2 It Sales, LLC makes a shipping error on an item that was ordered by part number, Get 2 It Sales, LLC will pickup the incorrectly shipped item and send the correct item to the dealer at “freight no charge”. The correct item will be sent to the dealer via the same shipping method as the original shipment. Get 2 It Sales, LLC will not pay for express delivery unless the original shipment was sent express.
DAMAGED PARTS
Parts damaged in transit are the responsibility of the carrier. Claims cannot be made with the carrier unless you report the damage to your driver immediately.
REFUSED SHIPMENTS
A $10.00 surcharge will be added to account if shipment is refused when delivery is made.